Shipping policy

Shipping Policy – Mountain Warehouse

At Mountain Warehouse, we know your adventures can’t wait. That’s why we’ve designed a reliable, global shipping system that keeps your gear safe and on time.

Order Processing

All orders are carefully prepared and shipped from our warehouse at:
13609 Leadwell St, Van Nuys, CA 91405, USA
Please allow 4–7 business days for order processing before dispatch. Every item is securely packaged to protect your gear during transit.

Shipping Methods
Standard Shipping – DHL / FedEx
Delivery time: 7–14 business days
Cost: $12.95 per order
Service highlights: Fast, reliable delivery with full tracking. You’ll receive a tracking number once your order ships so you can monitor its journey every step of the way.
Free Shipping – EMS
Delivery time: 12–24 business days
Cost: Free on orders over $50 USD; otherwise, standard rates apply
Service highlights: Economical and secure global shipping with tracking included. Perfect for less urgent orders without compromising reliability.
Delivery Areas

We ship worldwide, except to Asia and remote regions. If your location is outside our standard coverage, our customer service team can advise on alternatives.

Tracking & Receipt

Once your order is shipped, you’ll receive an email with a tracking number. Please ensure someone is available to receive the package at the shipping address. For safety and insurance purposes, signatures may be required on delivery.

Customs & Duties

All international orders may be subject to import duties, taxes, or customs fees, depending on your country’s regulations. These charges are the responsibility of the buyer and are not included in our product or shipping prices.

Need Help?

Our friendly support team is ready to assist with any questions about shipping or your order:
Email: support@campgear-sale.com

Gear Up for Less – Adventure-Ready Tents & Outdoor Essentials, Delivered Safely Worldwide!